Returns & Exchanges

At UGG Since 1974, we take pride in our handcrafted Australian-made products and want you to be completely satisfied with your purchase. If your boots aren't the perfect fit, we offer a straightforward return and exchange process for all unworn items within 30 days of delivery.

1

Check Eligibility

Ensure your items are in original, unworn condition with all tags attached and packaging intact to qualify for a return or exchange.

2

Contact Support

Email our customer service team with your order number and reason for return to receive your unique Return Authorization number.

3

Pack & Ship

Securely package your items and send them back to our Gold Coast workshop using a trackable shipping service of your choice.

4

Processing

Once received and inspected by our artisans, we will process your refund to the original payment method or dispatch your exchange items within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing