Frequently Asked Questions
Everything you need to know about our handcrafted Australian-made UGG boots.
Are your boots genuinely made in Australia?
Yes, every pair of UGG Since 1974 boots is handcrafted from start to finish at our workshop in Gold Coast, Australia, using premium Australian sheepskin.
How do I determine my correct size?
Our boots should feel snug but not uncomfortable at first, as the wool will compress over time. We recommend checking our detailed size guide to compare your foot measurement in centimeters to our specific sizing chart.
Do you offer international shipping?
We ship our authentic Australian UGG boots worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How should I care for my sheepskin boots?
To maintain the quality of your boots, we recommend applying a water and oil repellent spray before the first wear. Avoid machine washing and only spot clean with a damp cloth and specialized sheepskin cleaner.
What is your return policy?
We accept returns for exchange or store credit within 30 days of purchase, provided the items are in original, unworn condition. Please note that custom-made orders are final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.